Citymapper now uses AI powers to help you choose the BEST route!

Built with AI, by humans

Citymapper just got an intelligence boost – a new feature that is designed to pick the best route for you, with a little help from AI. 

You can access this shiny new power when you plan a journey. Just tap on the ✨ sparkle to get a dose of the good stuff.

Here’s how it works

Choosing the best route isn’t always easy. It involves many factors like traffic, disruptions, weather, and price, and decisions have to be made ASAP, if you want to catch that bus...

Us trying to decide between taking two buses or walking to the train station

In reality, your best route option is often a balance between:

🚀 Speed
💰 Affordability
🎯 Simplicity
🥵 Physical effort 
😫 Risk of disruption 

Our new feature considers these tradeoffs to come up with the top recommendation and AI-powered insights for you. Clever!

From ‘Classic’ to ‘Best’

We've selected the top two routes and generated a summary with AI that explains why we think it makes the grade. That might be based on hidden factors that aren’t immediately obvious, like tight transfers and route frequency. 

The coloured tags help identify the underlying reasons. If you want to go deeper, you can expand the info.

The trip results you see will become more personalised to you as we learn more about your travel preferences every time you use it. Want to turn that off or tweak the priorities yourself? Simply tap on the Preferences button on the top right.

And there’s more…

Want to travel faster? Cheaper? Smoooooother? Tap the buttons under the best selection to tailor your routes further.

Privacy first AI

We’re using a third-party AI tool to generate our insights, using information such as the time of the journey, the list of journey search results, and important attributes of each journey. 

We do not share any of your personal data with them. No start or end location, no current location, no home or work address, and no name, email, or device information.

Tell us what you think

Our work is never done so please let us know what you think. Hit the 👍 or 👎 button and leave some feedback or send us a tweet – we want to know it all!

Lots of love,

Team Citymapper 💚